The power of good communication is clear in the survey- it can assist in resolving and even preventing complaints, and managing patient expectations. With a huge 82 per cent of the public saying they would be unlikely to complain if their GP communicated openly and with empathy, it feels like something we should all try and embrace.
Once the production team started to research the series what they found was things we'd never seen before - the extent of cancelled ops, the failing targets, outsourcing of some procedures and 'health tourism'. But they also found extraordinary resilience, remarkably understanding patients and an ability to perform some of the best care and surgery in the world.
Since qualifying, I have always had one eye to the future, worried about what will happen to my career and my relationships, and how my disability could make a hard career even tougher. While this victory with HEE is not going to improve everything, I now know that I will not struggle alone, isolated from my loved ones, while fighting a body that never learnt the rules. We still have a way to go, but I'm going to savour this win for a long while.
Having set off from Cardiff on Friday evening, we had no idea of whether we would even make it to Calais due to heightened security on the border and media reports suggesting that the refugee camp in Calais had been demolished; all refugees had apparently been relocated across France. However, we arrived safely in Calais via the euro tunnel with our car stuffed with clothes, medications and dental materials.
When the practical and economic feasibility of a routine 7-day NHS has been roundly debunked by senior doctors, service providers and analyists, it is only natural to ask how this is going to happen. Maybe, we ought to be thinking a little more naturally ourselves, and prepare for our complementary secretary of state for health to give us a very complementary 7-day routine NHS.