UK Retail

Changing People's Lives

Suzie de Rohan Willner | Posted 17.02.2017 | UK Style
Suzie de Rohan Willner

It's a daunting experience returning to work as a young mum in a foreign country. I taught myself to use a computer by working through a user manual and found a job as a receptionist for an American brand near to where we were living in France.

At The Crossroads

Norman Pickavance | Posted 06.02.2017 | UK Tech
Norman Pickavance

And too many of the bricks and mortar stores that remain have become service-light imitations of their former selves, with a shopping experience so devoid of joy that customers are starting to decide that they might as well stay at home.

Death Of The British High Street

Laura Krippner | Posted 02.02.2017 | UK
Laura Krippner

My shop is in a small shopping arcade. It's difficult to find because the address has a street name but there's no street sign. Instead there's a signpost at the entrance directing people to a Police Station which is no longer there.

Will 3D Printed Fashion Destroy Retail As We Know It?

Chere Di Boscio | Posted 31.01.2017 | UK Style
Chere Di Boscio

I can only imagine how incredibly sci-fi it must feel to hold a teacup you just casually printed at home with your 3D printer. A perfectly circular, perfectly manufactured teacup whose only prerequisite for existing is your ability to press a couple of buttons

British Trade And Retail Has A Shot At A Sunny Future In A Post-Brexit World

Helen Dickinson | Posted 20.01.2017 | UK Politics
Helen Dickinson

It's a path that can lead to better products, better shopping experiences and better jobs. Although numerous dangers and obstacles lie ahead in the quest to turn ambition into reality, British retail now has a shot at an exciting future in a changing, post-Brexit world.

Four Technologies To Transform The Retail Experience In 2017

Theo Theodorou | Posted 11.01.2017 | UK Tech
Theo Theodorou

As consumers, we're often guilty of holding retailers to ransom. We expect the same brand experience across every real world and digital touchpoint. We want information immediately, great experiences and the best possible service in the fastest, simplest and most convenient way for what we're doing at that time.

Brands Must Lead The Way In Helping Kids Eat Healthier Food

Zaid Al-Zaidy | Posted 10.01.2017 | UK Lifestyle
Zaid Al-Zaidy

Kids need to know that the closer a product is to nature, the healthier it is for them. Perhaps the industry could come up with a kid-friendly kite mark showing clearly just how near or how far from containing only natural, healthy ingredients the product is.

'Tis The Season To Be Sorry

Mike Foreman | Posted 23.12.2016 | UK Tech
Mike Foreman

For example too many employees, temporary or otherwise, think nothing of exchanging sensitive database information with colleagues via mobile messaging accounts, uploading the data to personal devices, sharing passwords and so on.

Amazon Vs. eBay: Humans In The Rise Of Retail Automation

Amelia Kallman | Posted 21.12.2016 | UK Tech
Amelia Kallman

Online megastores, Amazon and eBay, are both experimenting with bringing their unique online models in-store. But these two digital retailers seem to have very different ideas about the role of humans in the future of their brand identity.

Here's What Happens When Everyone Does A Last Minute Online Christmas Shop

The Huffington Post | Sarah Harris1 | Posted 21.12.2016 | UK

If you were thinking about putting in a last-minute online order ahead of Christmas, you may need to think again. Shoppers could be facing chaos as ...

Checkouts Are Dead, Retail Is All About The Experience

Daniel Maurice-Vallerey | Posted 19.12.2016 | UK Tech
Daniel Maurice-Vallerey

With the advent of a new generation of payment terminals that make it possible to deliver the type of interaction during in-store transactions that customers are now expecting and retailers want to deliver.

Amazon Unveils Checkout-Free Grocery Store In Seattle

The Huffington Post | Oscar Williams | Posted 06.12.2016 | UK Tech

Amazon is continuing its advance into the physical retail sector with the launch of a checkout-free grocery store in Seattle. The shop uses computer ...

Ikea Reveals Why Paying The 'Real' Living Wage Is Good For Business

The Huffington Post | George Bowden | Posted 29.11.2016 | UK

Paying staff the ‘real’ Living Wage and improving their terms and conditions has been crucial to the success of Ikea’s business, the boss of its...

What Does Black Friday Mean To You?

Trewin Restorick | Posted 25.11.2016 | UK Lifestyle
Trewin Restorick

The ambition is that Brighton's #BrightFriday activities will be the first of a series of community campaigns that will snowball throughout the country in subsequent years creating an antidote to Black Friday's consumerist message.

Where's The Customer? They're In A Different Place

simon baldwin | Posted 25.11.2016 | UK
simon baldwin

Last week saw the publication of a survey on British BIDs - Business Imporvement Districts funded by businesses in towns and cities up and down the la...

7 Good Things You Can Do This Black Friday

The Huffington Post | George Bowden | Posted 25.11.2016 | UK

With Black Friday upon us, many Brits are searching for an alternative to the annual retail madness. As retailers gear up by offering ever more discou...

Stopping The Customer From 'Checking Out', While Building Long-Term Customer Engagement

Trish Young | Posted 23.11.2016 | UK Tech
Trish Young

The omni-channel and seamless shopping experience is the Holy Grail many retailers continue to seek to achieve. Companies are told that the customer expects the same level of brand engagement whether in-store, on a phone, a computer, tablet or mobile and by delivering this, the customer will remain a loyal shopper, spend more, returning again and again.

Theresa May's Brexit Plan Could Leave Firms In 'No Man's Land', CBI Boss Warns

The Huffington Post | Aubrey Allegretti | Posted 21.11.2016 | UK Politics

Theresa May is damaging business by leaving employers “uncertain” over their access to talented European workers, the head of the CBI warned today...

John Lewis Says Thank You To John Lewis, Who Suffers Through Every Christmas Advert

The Huffington Post | Jack Sommers | Posted 16.11.2016 | UK

John Lewis - not that one - has received a large box of gifts from the store of the same name, for politely tolerating another year of being overwhelm...

Virtual Reality In Retail

Chris Lloyd | Posted 14.11.2016 | UK Tech
Chris Lloyd

In contrast to the delirious consumer market, Virtual Reality (VR) has quietly crept into the workplace without much more than the occasional "oh, that's cool"... Has the corporate world forgotten how to be enthralled by technology, or are they just slow off the mark?

Christmas Carol's Nightmare On Elf Street

Samantha Walsh | Posted 10.11.2016 | UK Lifestyle
Samantha Walsh

For fellow retail workers the world over, the mere mention of the C-word is enough to bring them out in a cold sweat, and not just from the sheer effort of unloading mammoth deliveries. As we speak, store staff everywhere are taking a collective deep breath and muttering:

Black Friday In The Red?

simon baldwin | Posted 10.11.2016 | UK
simon baldwin

I'll be at this week's Scotland's Towns Partnership conference in Kirkcaldy. It promises to be a good gathering of like-minded folk from across the co...

Turns Out The John Lewis Christmas Ad Was Just What We Needed

The Huffington Post | Sarah Harris1 | Posted 10.11.2016 | UK

It’s been a rough old year but it seems the John Lewis Christmas advert has gone some way to making up for it with viewers describing it as “brill...

Why This Year's Black Friday Could Be The Last Of Its Kind

The Huffington Post | George Bowden | Posted 07.11.2016 | UK

Frenzied scenes of shoppers fighting for the best Black Friday deals could be a thing of the past as consumers tire of its promotions and post-Brexit ...

If Top Brands Equals Top Employers, Is It Purpose That Makes The Difference?

Helen Rosethorn | Posted 07.11.2016 | UK
Helen Rosethorn

Last week saw the publication of some new brand research which explored what brands consumers saw as relevant to them. At first glance the list of the...