With a lot of our rail infrastructure and most of Somerset under water, not to mention water levels continuing to rise across Britain it is fair to say we are in the midst of a national crisis. He might not be in the top ten list of people I love in retail, but when former Tesco CEO Terry Leahy spoke about the occasional difficulties brands have - from local service problems to major outage and inconvenience - his catchphrase was "never waste a good crisis". It stuck with me and comes to mind now; not least because I love a paradox. The idea of a major problem being an opportunity is a tough one for executives to grasp whilst it's all happening.
'Bulimic' spenders -purchase only to rush back to the shops, guilt-stricken to return what they've bought, once they realise they can't afford it or that it's not actually going to give them the lifestyle they want. Although their 'reverse shopping' habit keeps their finances under control they expose themselves to high stress levels and feelings of self-loathing.
Today's shoppers are seeking a unique experience and by combining their local high street with popular shopping channels like mobile, we can continue to build support for independent retailers. That way they can not only lead the high street recovery, but succeed so that their retail sales are completely unquestionable.
Being in a wheelchair means I'm lower down and people tend not to see me. Therefore it's a matter of waiting ages for people to move, or me turning into the Terminator. Whilst most shops are more accessible on entry, it's like a Monaco race track inside. I'm breathing in through every clothes stand, hoping it avoids a wheel from knocking naked mannequins on my head.