UK Retail

When Was The Last Time You Actually Enjoyed Calling A Contact Centre?

Alistair Niederer | Posted 27.02.2015 | UK
Alistair Niederer

This move to customers using multiple channels at all times has been supported further by the prevalence of smart phones. Internet access from almost anywhere is easy today and the culture of engagement has been accelerated because of this.

Is It Ever OK to Ask About Parental Leave in a Job Interview?

Leigh Lafever-Ayer | Posted 24.02.2015 | UK Lifestyle
Leigh Lafever-Ayer

Recent legislation has introduced shared parental leave but women are as worried as ever about the impact of parenthood on their job and still believe having children will affect their career progression.

We Love You Cambridge Satchels - Nuts for New Peanuts Bags

Sarah McGiven | Posted 23.02.2015 | UK Lifestyle
Sarah McGiven

Although Snoopy and co. first debuted as a comic strip in the 1950's, the 60's and 70's were the cartoon's heyday. In fact, Woodstock may have first popped up in the 1960s but he didn't actually get a name until 1970.

Gone in Five Seconds! Online Shoppers Will Wait Just Five Seconds Before Switching Brand

Gary Newe | Posted 17.02.2015 | UK Tech
Gary Newe

The Black Friday/Cyber Monday weekend exposed the shaky digital infrastructure of a number of Britain's most prominent retailers. Major brands experienced online outages, succumbing to the sheer quantity of customers logging on to splurge their festive millions.

Mr Selfridge: All Window Dressing and Very Little Else

Paul Marshall | Posted 04.02.2015 | UK Entertainment
Paul Marshall

We long for him to stomp along the corridors ranting and raving like a mad man. In a fit of uncontrollable rage, we want him to smash office equipment to bits as he humiliates and insults another of his employees. More than anything though, we hope for a few choice expletives to come out of his mouth.

Morrisons Chief Quits As Sales Continue To Suffer

The Huffington Post/PA | Asa Bennett | Posted 13.01.2015 | UK

Morrisons has announced that chief executive Dalton Philips is to step down after five years at the helm of the struggling supermarket business. Th...

Tesco Closes 43 Stores And Slashes Prices In Drastic Action To Survive

The Huffington Post UK | Asa Bennett | Posted 08.01.2015 | UK

Tesco is shutting its head office along with 43 unprofitable stores as part of a raft of drastic new measures as new boss Dave Lewis fights to turn ar...

John Lewis' Boss Is Raising Big Doubts Over The Future Of Black Friday

The Huffington Post UK | Asa Bennett | Posted 05.01.2015 | UK

Black Friday, the US-inspired shopping extravaganza, hit Britain last year, with shoppers literally falling over themselves to snap up discount goods ...

Which Retailers Offer The Best Bargains At Boxing Day Sales?

The Huffington Post UK | Natasha Hinde | Posted 24.12.2014 | UK Lifestyle

As people wind down for Christmas, there's one thing on the horizon that we can't help but get a tiny bit excited about. And that, fellow shopaholics,...

The Colour of Money

simon baldwin | Posted 14.02.2015 | UK
simon baldwin

Magi Monday? Camel Tuesday? No ... Wise Wednesday. A day when you buy gifts in person ... to be delivered in person. Price does matter, but not as much as the act of giving. So Merry Christmas ... and I hope it's a white one.

The Magic of Christmas Should Be Just the Beginning

Robert Hocking | Posted 09.02.2015 | UK
Robert Hocking

If the only effort you make with those you love were once a year, you'd likely be left alone at Christmas. So why do brands and retailers show the love disproportionately at Christmas and then revert to the same-old, same-old throughout the rest of the year?

We're Not American, So We Should Stop Calling It Black Friday!

Edward Adoo | Posted 28.01.2015 | UK Entertainment
Edward Adoo

It happens once a year, towards the end of November and has reared it's ugly head again. Black Friday depicts society in a vulnerable and selfish state. Yet we are all victims of it's success by flocking to the sales, hoping to pick up a bargain and will do anything to scoop the best deal by acquiring a state of the art plasma TV, fridge or pair of headphones.

Why It's Time for a British Black Friday

Claude Nahon | Posted 27.01.2015 | UK
Claude Nahon

Why, though, must such a key moment in the retail calendar be confined to the sofa? It's one thing entertaining people at home with a wonderful two-minute film, quite another to entice them into shops to stock up on Christmas gifts and order the turkey.

Tick, Click and Hope for the Best No Longer Cuts It for Consumers Who Want Tech on Their Terms

Amanda Long | Posted 25.01.2015 | UK Tech
Amanda Long

The storm over Uber's consumer privacy settings is just the latest in a growing list of concerns about the tech industry's handling of our data. From general irritation about targeted ads; to deep unease about our personal data security, to fears over the erosion of civil liberties - there is concern about who has access to data about us and what they are doing with it.

Attention Shoppers - Here Are The Best Black Friday Deals

The Huffington Post UK | Asa Bennett | Posted 27.11.2014 | UK

Amazon have kicked off the Black Friday frenzy early, turning the one-day event into a week long bargain bonanza. The day is the biggest thing th...

Best Black Friday And Cyber Monday Deals In The UK

The Huffington Post UK | Natasha Hinde | Posted 27.11.2014 | UK Lifestyle

If your computer screen is filled with "Black Friday this" and "Cyber Monday that" but you don't have half a clue what's going on then fear not dear i...

The Penguin That Stole Christmas

Jon Bird | Posted 13.01.2015 | UK
Jon Bird

Forget the Grinch stealing Christmas. This year, it is a cute little penguin called Monty that not only steals the show, but also the hearts and minds of the UK populace (and softies everywhere). British department store John Lewis has done it again, with a £1 million commercial (US$ 1.5m) that tells the story of a boy and his penguin pal, on the search for a flippered mate.

Looking For A Discount? Here's When Black Friday Hits...

The Huffington Post UK | Asa Bennett | Posted 11.11.2014 | UK

Black Friday, the biggest shopping day in America's retail calendar, is set to hit on Friday November 28 as bosses plan bargains as high as 70% off to...

It's Not Just A Profits Rise, It's An M&S Profits Rise...

The Huffington Post/PA | Posted 05.11.2014 | UK

Marks & Spencer's embattled boss highlighted signs of progress today after the high street chain posted a surprise rise in half-year profits. Marc ...

It's Not the Health of the High Street It's the Chemistry of Commerce

Intelligence Squared | Posted 28.12.2014 | UK
Intelligence Squared

You ask 10 people and you will get 10 different views on the health of the high street. Then you will get others asking if the high street is still relevant any more. It's not that the debate is polarised, as much as the fact that the changes that have hit retail have been so profound and have happened in such a short space of time that we struggle to make sense of them. Data and statistics only cloud the issue further.

Power struggle: Does In-Store Tech Hold the Key to the Bricks and Mortar Retail Renaissance?

Dan Weisbeck | Posted 27.12.2014 | UK Tech
Dan Weisbeck

What this does mean is that retailers must become ever adept at creating mobile experiences that are seamless and simply work for a very demanding visitor with a lot of retail choices. If I'm going to invest in visiting M&S in store, I want my online experience with them to flow naturally with the in-store engagement.

Tesco: Reputation Now Being Rattled More Than its Tills

Fiona Hotston Moore | Posted 23.12.2014 | UK
Fiona Hotston Moore

Eight executives have been suspended whilst lawyers and accountants pore over the books. Some details we now know, but why, and culpability lie in the future...

Should Retailers Be Scared of the Amazon Store?

Robert Hocking | Posted 23.12.2014 | UK Tech
Robert Hocking

I just don't think Amazon can live up to its own expectations when it comes to the bricks and mortar store. Amazon has perfected the art of ecommerce, taking away the risk of buying stuff online, and making it seamless, accessible, and low priced. While it does ecommerce exceptionally well, retail experience it does not.

We Must Embrace the Future or Our High Streets Will be Consigned to the Past

Intelligence Squared | Posted 22.12.2014 | UK Tech
Intelligence Squared

Technological progress won't wait for planners to help capture this wind of change, it'll happen regardless. But it won't happen everywhere and wouldn't it be better if technological innovation was nurtured and supported to help revitalise high streets that have lost their way and become symbolic of a desperate Britain lacking in confidence?

Could Things Get Any Worse? 6 Crisis Moments Tesco Toughed Out

The Huffington Post UK | Asa Bennett | Posted 23.10.2014 | UK

Tesco's chairman is leaving as the supermarket has revealed that its £250m accounting scandal is bigger than thought and pre-tax profits fell by a re...