For most people the real issue is having to take out their Oyster various times a day instead of just pressing their wallet or purse against the reader. A trivial complaint? Perhaps, but with about 19 million Oyster journeys a day, that adds up to a lot of needless frustration. So why haven't TfL come up with a solution?
TfL claims that moving to cashless buses will save it £24 million a year, highlighting the economic benefits of embracing contactless technologies... the focus should be on making the technology inclusive. After all, it should be about making the customer experience as easy and seamless as possible.