Parents-To-Be Could Save £340 By Not Buying The 10 Least Useful Baby Products

The Huffington Post | Amy Packham | Posted 20.12.2016 | UK Parents

Parents-to-be could ease the financial strain of preparing to welcome a baby by not buying the 10 products new parents said were least useful. Which? ...

These Are The Train Companies With The Unhappiest Customers

The Huffington Post UK | Kathryn Snowdon | Posted 30.03.2016 | UK

Dirty trains, overcrowding and poor value were among the main concerns raised by rail passengersm according to in research released by Which? on Thurs...

Out With the Ticket Tout

Chloe Kenyon | Posted 04.12.2016 | UK Universities & Education
Chloe Kenyon

There are few things more devastating than waking up bright and early on the morning that gig tickets for your favourite band go live, logging onto the website, finding the tickets you want and hitting purchase, only to realise the concert is sold out and, quite frankly, have your heart broken...

This Supermarket Has Been Voted The Best In The UK...

PA / The Huffington Post UK | Posted 19.02.2015 | UK Lifestyle

Waitrose has knocked Aldi off the top spot when it comes to supplying great food, after claiming the accolade of best supermarket in the UK. In a s...

Damning New Report Claims Universities May Be Acting Illegally Over Student Course Changes

The Huffington Post UK | Aubrey Allegretti | Posted 05.02.2015 | UK Universities & Education

Damning new evidence revealed today by a consumer research body has exposed alleged serious breaches of consumer law by UK universities. Three in e...

We Need to Get a Tighter Grip on National Infrastructure Costs - After All Consumers Will Be Picking Up Most of the Tab

Richard Lloyd | Posted 16.03.2015 | UK Politics
Richard Lloyd

Many of us have noticed the impact of rising household bills like energy. New private spending on infrastructure will push bills up further, and not enough is being done to make sure it's affordable or this money is being invested as cost-effectively as possible.

What To Do After The UCAS Deadline

The Huffington Post UK | Chayya Syal | Posted 14.01.2015 | UK Universities & Education

The UCAS deadline has passed and it is now a matter of just playing the waiting game. Most students hear back from the universities they've applied to...

Board Level Accountability Needed to Help Stop Nuisance Calls and Texts

Richard Lloyd | Posted 06.02.2015 | UK
Richard Lloyd

To say nuisance calls and texts are the bane of millions of people's lives would be an understatement. We found that eight in 10 people (83%) said they had received an unsolicited call within one month on their landline. Around one in 10 (13%) of these received more than 20 unwanted calls in that month.

Which? Calls on the Government to Get Smart on Smart Meters

Richard Lloyd | Posted 06.12.2014 | UK Politics
Richard Lloyd

By 2020, the Government wants every household in the UK to have smart meters for gas and electricity. At a time when bills are spiralling up, smart meters and the in-home displays that come with them should help people think about how much energy they are using and whether they can cut down.

Tech Is Still Pretty Much A Rip-Off In The UK

The Huffington Post UK/PA | Posted 21.07.2014 | UK Tech

Buying tech in the UK is -- surprise, surprise -- still pretty much a rip-off. Which? compared the prices, excluding tax, of 13 identical products ...

Pension Reforms Welcome News for Savers

Richard Lloyd | Posted 04.08.2014 | UK Politics
Richard Lloyd

Last year's Queen's Speech tackled a number of key consumer issues, with Bills on the care system, energy reform, and consumer rights. We were hoping for a similar focus on the needs of consumers this year, and we weren't disappointed.

Financial Regulators Must Show They Mean Business

Richard Lloyd | Posted 01.06.2014 | UK
Richard Lloyd

If the industry doesn't get things right they only need to look to other failing markets to see what might be in store. With the referral of the energy market to the competition commission last week, Which? wants wider recognition that radical action is needed when competition is failing and markets aren't working for consumers.

Adapting to the Needs of Young Consumers

Peter Vicary-Smith | Posted 16.05.2014 | UK
Peter Vicary-Smith

They say youth is wasted on the young - but how easy is it to be a young person these days? Many are struggling to find employment and for those who have jobs, they face falling wages, rising prices and a struggle to get on to the property ladder.

'Ditch The Big Six, Feel Loved Again' Says Energy Firm With V Day Price Cut

The Huffington Post UK | Asa Bennett | Posted 14.02.2014 | UK

Ovo Energy has unveiled a 2.5% price cut in a Valentine's Day message to consumers urging them to "ditch the Big Six" and "feel loved again". This ...

Labour's Opportunity to Seize the Initiative on Consumer Struggles

Nick Laitner | Posted 14.04.2014 | UK Politics
Nick Laitner

With over a year remaining before voters go to the ballot boxes there is still time for companies to avoid any nasty surprises emanating from Westminster, and to help shape the political landscape. But it is clear that political engagement and due diligence are no longer optional for Britain's businesses.

Are Payday Lenders 'Exploiting' Borrowers?

The Huffington Post/PA | Posted 25.01.2014 | UK

Payday lenders have been accused by Which? of "exploiting" borrowers who default on loans with over-the-top fees that raise the risk of them tipping i...

No Room for Rip-Off Pension Schemes in the Workplace

Peter Vicary-Smith | Posted 26.02.2014 | UK Politics
Peter Vicary-Smith

The Regulatory Policy Committee's recent response to the Department of Work and Pensions' (DWP) Impact Assessment on a pension charge cap is disappointing, and seems to be more concerned about the impact on pension companies' profits than the potential benefits to consumers.

You Can Have Your Cake and Eat It, Chancellor

Richard Lloyd | Posted 31.01.2014 | UK Politics
Richard Lloyd

When George Osborne stands up to deliver his Autumn Statement we want him to stand up for the millions of hard-pressed consumers who are grappling day-to-day with rising energy costs. And we want him to show we don't have to choose between green and lean.

The Truth Behind Spiralling Energy Prices

Richard Lloyd | Posted 23.01.2014 | UK Politics
Richard Lloyd

Some blame the 'greedy profiteering energy fat cats'. Some have even blamed consumers for not helping themselves when it comes to cutting back on their energy use or finding the best energy deals that are out there. The truth of course is that no one group is right. The real truth is our energy market is fundamentally failing.

Do Customers Really Want Great Service or Low Prices?

Mark Hillary | Posted 30.11.2013 | UK
Mark Hillary

Customers love to hate Ryanair. The company has thrived by offering a low cost price that usually cannot be beaten by the competition. But is the price the only important factor when booking a flight?

Ed's Price Promise a Bold Move

Richard Lloyd | Posted 24.11.2013 | UK Politics
Richard Lloyd

Ed Miliband's promises at the Labour Party Conference will give hope to the millions worrying about how they will heat their home this winter. Consistently, we find that rising energy prices is one of the top worries for hard-pressed consumers with some people even having to dip in to their savings to cover ever spiralling household bills.

The Cost of Living Election Battle Has Already Started

Richard Lloyd | Posted 19.11.2013 | UK Politics
Richard Lloyd

Rising food, fuel and energy costs consistently come top of consumers' financial worries; and we are increasingly seeing people getting into debt or using credit to pay for essentials like food and household bills. Large numbers of households have no financial buffer to draw on if they're hit by an unexpected expense... The cost of living election battle has already started.

Seven Tests for Seven Day Switching

Richard Lloyd | Posted 15.11.2013 | UK
Richard Lloyd

Half of people have never switched bank account, despite the fact that some could make significant savings a year in bank charges and credit interest by switching. For the new service to be truly successful it will need to significantly transform switching rates from last year's tiny 3%.

Which Are The Best And Worst Universities In The UK?

The Huffington Post UK/PA | Posted 22.10.2013 | UK Universities & Education

One in 10 students regrets choosing their university, reveals new research, which rates the best and worst universities in the UK. The study, by Wh...

MPs and the Text Pests: The Commons and the Campaign to Block the Spammers

Dr Stephen Dakin | Posted 04.11.2013 | UK
Dr Stephen Dakin

It is sometimes bewildering to contemplate the technological advances made in just the last couple of decades and the impact which they have had on our work and our sense of well-being. Established businesses have been transformed for the better (and worse) and entirely new industries created by automation and software.