To say nuisance calls and texts are the bane of millions of people's lives would be an understatement. We found that eight in 10 people (83%) said they had received an unsolicited call within one month on their landline. Around one in 10 (13%) of these received more than 20 unwanted calls in that month.
If the industry doesn't get things right they only need to look to other failing markets to see what might be in store. With the referral of the energy market to the competition commission last week, Which? wants wider recognition that radical action is needed when competition is failing and markets aren't working for consumers.
With over a year remaining before voters go to the ballot boxes there is still time for companies to avoid any nasty surprises emanating from Westminster, and to help shape the political landscape. But it is clear that political engagement and due diligence are no longer optional for Britain's businesses.
Some blame the 'greedy profiteering energy fat cats'. Some have even blamed consumers for not helping themselves when it comes to cutting back on their energy use or finding the best energy deals that are out there. The truth of course is that no one group is right. The real truth is our energy market is fundamentally failing.
Ed Miliband's promises at the Labour Party Conference will give hope to the millions worrying about how they will heat their home this winter. Consistently, we find that rising energy prices is one of the top worries for hard-pressed consumers with some people even having to dip in to their savings to cover ever spiralling household bills.
Rising food, fuel and energy costs consistently come top of consumers' financial worries; and we are increasingly seeing people getting into debt or using credit to pay for essentials like food and household bills. Large numbers of households have no financial buffer to draw on if they're hit by an unexpected expense... The cost of living election battle has already started.
It is sometimes bewildering to contemplate the technological advances made in just the last couple of decades and the impact which they have had on our work and our sense of well-being. Established businesses have been transformed for the better (and worse) and entirely new industries created by automation and software.