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Board Level Accountability Needed to Help Stop Nuisance Calls and Texts

Richard Lloyd | Posted 07.12.2014 | UK
Richard Lloyd

To say nuisance calls and texts are the bane of millions of people's lives would be an understatement. We found that eight in 10 people (83%) said they had received an unsolicited call within one month on their landline. Around one in 10 (13%) of these received more than 20 unwanted calls in that month.

Which? Calls on the Government to Get Smart on Smart Meters

Richard Lloyd | Posted 06.12.2014 | UK Politics
Richard Lloyd

By 2020, the Government wants every household in the UK to have smart meters for gas and electricity. At a time when bills are spiralling up, smart meters and the in-home displays that come with them should help people think about how much energy they are using and whether they can cut down.

Tech Is Still Pretty Much A Rip-Off In The UK

The Huffington Post UK/PA | Posted 21.07.2014 | UK Tech

Buying tech in the UK is -- surprise, surprise -- still pretty much a rip-off. Which? compared the prices, excluding tax, of 13 identical products ...

Pension Reforms Welcome News for Savers

Richard Lloyd | Posted 04.08.2014 | UK Politics
Richard Lloyd

Last year's Queen's Speech tackled a number of key consumer issues, with Bills on the care system, energy reform, and consumer rights. We were hoping for a similar focus on the needs of consumers this year, and we weren't disappointed.

Financial Regulators Must Show They Mean Business

Richard Lloyd | Posted 01.06.2014 | UK
Richard Lloyd

If the industry doesn't get things right they only need to look to other failing markets to see what might be in store. With the referral of the energy market to the competition commission last week, Which? wants wider recognition that radical action is needed when competition is failing and markets aren't working for consumers.

Adapting to the Needs of Young Consumers

Peter Vicary-Smith | Posted 16.05.2014 | UK
Peter Vicary-Smith

They say youth is wasted on the young - but how easy is it to be a young person these days? Many are struggling to find employment and for those who have jobs, they face falling wages, rising prices and a struggle to get on to the property ladder.

'Ditch The Big Six, Feel Loved Again' Says Energy Firm With V Day Price Cut

The Huffington Post UK | Asa Bennett | Posted 14.02.2014 | UK

Ovo Energy has unveiled a 2.5% price cut in a Valentine's Day message to consumers urging them to "ditch the Big Six" and "feel loved again". This ...

Labour's Opportunity to Seize the Initiative on Consumer Struggles

Nick Laitner | Posted 14.04.2014 | UK Politics
Nick Laitner

With over a year remaining before voters go to the ballot boxes there is still time for companies to avoid any nasty surprises emanating from Westminster, and to help shape the political landscape. But it is clear that political engagement and due diligence are no longer optional for Britain's businesses.

Are Payday Lenders 'Exploiting' Borrowers?

The Huffington Post/PA | Posted 25.01.2014 | UK

Payday lenders have been accused by Which? of "exploiting" borrowers who default on loans with over-the-top fees that raise the risk of them tipping i...

No Room for Rip-Off Pension Schemes in the Workplace

Peter Vicary-Smith | Posted 26.02.2014 | UK Politics
Peter Vicary-Smith

The Regulatory Policy Committee's recent response to the Department of Work and Pensions' (DWP) Impact Assessment on a pension charge cap is disappointing, and seems to be more concerned about the impact on pension companies' profits than the potential benefits to consumers.

You Can Have Your Cake and Eat It, Chancellor

Richard Lloyd | Posted 31.01.2014 | UK Politics
Richard Lloyd

When George Osborne stands up to deliver his Autumn Statement we want him to stand up for the millions of hard-pressed consumers who are grappling day-to-day with rising energy costs. And we want him to show we don't have to choose between green and lean.

The Truth Behind Spiralling Energy Prices

Richard Lloyd | Posted 23.01.2014 | UK Politics
Richard Lloyd

Some blame the 'greedy profiteering energy fat cats'. Some have even blamed consumers for not helping themselves when it comes to cutting back on their energy use or finding the best energy deals that are out there. The truth of course is that no one group is right. The real truth is our energy market is fundamentally failing.

Do Customers Really Want Great Service or Low Prices?

Mark Hillary | Posted 30.11.2013 | UK
Mark Hillary

Customers love to hate Ryanair. The company has thrived by offering a low cost price that usually cannot be beaten by the competition. But is the price the only important factor when booking a flight?

Ed's Price Promise a Bold Move

Richard Lloyd | Posted 24.11.2013 | UK Politics
Richard Lloyd

Ed Miliband's promises at the Labour Party Conference will give hope to the millions worrying about how they will heat their home this winter. Consistently, we find that rising energy prices is one of the top worries for hard-pressed consumers with some people even having to dip in to their savings to cover ever spiralling household bills.

The Cost of Living Election Battle Has Already Started

Richard Lloyd | Posted 19.11.2013 | UK Politics
Richard Lloyd

Rising food, fuel and energy costs consistently come top of consumers' financial worries; and we are increasingly seeing people getting into debt or using credit to pay for essentials like food and household bills. Large numbers of households have no financial buffer to draw on if they're hit by an unexpected expense... The cost of living election battle has already started.

Seven Tests for Seven Day Switching

Richard Lloyd | Posted 15.11.2013 | UK
Richard Lloyd

Half of people have never switched bank account, despite the fact that some could make significant savings a year in bank charges and credit interest by switching. For the new service to be truly successful it will need to significantly transform switching rates from last year's tiny 3%.

Which Are The Best And Worst Universities In The UK?

The Huffington Post UK/PA | Posted 22.10.2013 | UK Universities & Education

One in 10 students regrets choosing their university, reveals new research, which rates the best and worst universities in the UK. The study, by Wh...

MPs and the Text Pests: The Commons and the Campaign to Block the Spammers

Dr Stephen Dakin | Posted 04.11.2013 | UK
Dr Stephen Dakin

It is sometimes bewildering to contemplate the technological advances made in just the last couple of decades and the impact which they have had on our work and our sense of well-being. Established businesses have been transformed for the better (and worse) and entirely new industries created by automation and software.

Squeezing The Middle

PA | Posted 20.09.2013 | UK Politics

Around 1.5 million more families are feeling financially squeezed than a year ago despite signs of blossoming confidence in the economy, research has ...

Passengers Stung by 'Hefty' Fees For Air Ticket Errors

PA | Posted 26.06.2013 | UK

Some airlines are continuing to charge hefty fees to change names - or even to correct minor spelling mistakes - on tickets, a consumer group has warn...

Regulator Needs to Work Hard to Prove It Can Change Banking

Richard Lloyd | Posted 25.08.2013 | UK Politics
Richard Lloyd

The Banking Commission's proposals could signal the start of the big change in banking that consumers have been crying out for. Now the Government must work fast to get the necessary legislation in place without delay.

80p Own-Brand Supermarket Sausages Beat Posh Bangers

PA/The Huffington Post UK | PA | Posted 14.06.2013 | UK Lifestyle

Buying supermarket own-brand is often seen as the last resort to make the pounds stretch before payday, but according to top consumer group Which?, wh...

We Took on Friends Life in Memory of My Friend Nic - And Won

Kester Brewin | Posted 16.07.2013 | UK Lifestyle
Kester Brewin

I had sat with Nic as he had battled with the company over this decision, reading the letters he obtained from his doctors calling the company's decision "cruel and highly distasteful." I promised him then that I would continue to fight for the family when he was gone.

Five Million Families At 'Breaking Point'

PA/The Huffington Post UK | Posted 05.05.2013 | UK

Five million families are approaching financial "breaking point" and are relying on loans and savings just to cover basic food bills. One in five h...

Calling Time on Nuisance Calls and Texts

Richard Lloyd | Posted 19.05.2013 | UK Tech
Richard Lloyd

It's clear that nuisance calls and texts have become a daily problem for many people. They not only cause frustration, but they can even be distressing and intimidating. We've had more than 1,600 comments about nuisance calls and texts on our website and many of them had the same theme - 'why isn't something being done?' Our research also found that in the last three months, seven in 10 people received unsolicited calls and four in 10 an unwanted text.