A 57-year-old woman who died after she fell from a third floor balcony in a Liverpool Primark has been named as Susan Wood.
Wood was found with serious injuries at the bottom of the escalators on the store's ground floor after falling from a balcony near the third floor on 15 October.
Her family released a statement on Friday.
"On behalf of all our mum Susan's family and friends we just want to say how devastated we are for our tragic loss of a beloved sister to Phil, Tony, Jo, Rob, Si and Keith; a lovely mum to Clare and Hannah; doting nan to Chloe, Caitlin, Daisey and Violet; loving wife to Phil; adored mother-in-law to Gary and Darryl; and fun aunt to all her nieces and nephews.
"Missed already but will forever be loved and remembered. Rest in peace Mum."
A male doctor who was in the area at the time treated Woods at the scene before paramedics arrived.
She was taken to the Royal University Liverpool Hospital in a critical condition but was pronounced dead a short time later.
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Five years ago, at the same store, a three-year-old girl survived after she fell through a gap between the escalators to the lower ground floor while travelling up to the third floor with her family.
A post-mortem examination will be carried out to establish a cause of death.