A 57-year-old woman who died after she fell from a third floor balcony in a Liverpool Primark has been named as Susan Wood.
Wood was found with serious injuries at the bottom of the escalators on the store's ground floor after falling from a balcony near the third floor on 15 October.
Her family released a statement on Friday.
Susan Wood fell from a third floor balcony at the Primark store in Liverpool
"On behalf of all our mum Susan's family and friends we just want to say how devastated we are for our tragic loss of a beloved sister to Phil, Tony, Jo, Rob, Si and Keith; a lovely mum to Clare and Hannah; doting nan to Chloe, Caitlin, Daisey and Violet; loving wife to Phil; adored mother-in-law to Gary and Darryl; and fun aunt to all her nieces and nephews.
"Missed already but will forever be loved and remembered. Rest in peace Mum."
A male doctor who was in the area at the time treated Woods at the scene before paramedics arrived.
She was taken to the Royal University Liverpool Hospital in a critical condition but was pronounced dead a short time later.
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Five years ago, at the same store, a three-year-old girl survived after she fell through a gap between the escalators to the lower ground floor while travelling up to the third floor with her family.
A post-mortem examination will be carried out to establish a cause of death.