For all the incredible communication benefits of smartphones there is a downside to constant distraction
CEO Carnaby Content, São Paulo Mark Hillary is a writer and analyst with an extensive track record of contributing to business media and opinion all over the world. He has written for the BBC, Financial Times, and Huffington Post with a focus on CX, technology, and the future of work. He edits the podcast and online magazine CX Files, focused entirely on best practice in customer experience. Mark has published 15 books on technology and has experience teaching MBAs in London and speaking at major conferences on five continents. He has advised the UN on technology development in Nigeria and Bangladesh and has helped several governments with the development of ICT related policies. He was an official London 2012 Olympic blogger and was the first ever blogger hired by the British government's department of education in 2010.
It's no surprise that in this information-rich society customers learn about products and services from a much wider variety
18/12/2017 16:23 GMT
But are we ignoring the addictive nature of smartphones? Try taking away someone's phone today and see how long they can cope without it. Look around on a train or bus and see how many people are lost to the real world, gazing blankly into their phone. Phone separation, or battery status, is now a genuine source of anxiety for many people.
10/10/2017 15:11 BST
It's obvious why business leaders want to join organisations like the Manufacturing Council that President Trump formed when he took office in January. They get direct access to the president and they can interact with their peers from other large companies - it's a no-brainer. Even if you don't personally support the political ideology of the president most business leaders would accept an invitation to be at the top table.
17/08/2017 12:02 BST
When I arrived at the stadium and got to the entry turnstile, I needed to swipe my card on the gate. It recognised my card, printed a ticket with my seat details, and then the gate opened to let me in. It was simple and it worked.
19/07/2017 12:38 BST
It might seem trivial to many that the flag is displayed correctly, the British flag is often displayed upside down because many people assume the design is symmetrical, but the Brexit debate means that British people may soon need to have a more intimate understanding of their flag.
24/05/2017 16:44 BST
This guy is based in Canada and is the CEO of a research company. If he says there is no longer any useful news on Twitter then Jack Dorsey should be worried. The fake news and Trump trolling mixed with too many irrelevant adverts just lost them a previously heavy user of the service.
10/02/2017 14:06 GMT
The feature describes how he spends a solid hour answering emails each morning and then a half-hour at the end of the day to wrap things up. But this led me to think, if ninety minutes is considered to be 'under control' then how many hours do regular people spend fighting their inbox each day?
13/12/2016 14:51 GMT
09/12/2016 15:57 GMT
Customers have been extensively using Twitter to contact brands and ask for support for at least five years so it's surprising that they took this long to improve the interface. It was only recently that they removed the need for users to be following each other to send DMs, which was a major issue for brands that wanted to support customers using Twitter.
24/11/2016 13:11 GMT
18/11/2016 13:50 GMT
Like 48% of the British people who voted in the referendum on European Union (EU) membership last June, I wanted the UK to remain in the EU. However, 52% of those who voted wanted to leave. I respect the democracy that exists in our nation and so I was prepared to watch as the UK left the European project.
07/11/2016 11:57 GMT
Although everyone has different priorities and needs, there is a valuable message here. Your time is limited and advertisers like Google and Facebook have realised it - although most of us still seem blissfully unaware. Our time is one of the most valuable commodities that we can give to advertisers because we generally have so little available.
31/10/2016 11:32 GMT
VR has never really taken off as a mainstream technology though. Even though companies like Facebook have been investing in VR and their Oculus products look incredible, it's not something you see very often. However, I believe that VR is about to go mainstream thanks to the launch of two new gaming devices.
12/10/2016 11:44 BST
It's easy to dismiss this as nonsense and to suggest that people just put down their phones, but given how far we have now come this is like telling someone with depression to just cheer up. Humans are now slaves to their phones and as we move into an era of wearable and embedded devices this situation can only get worse.
03/10/2016 14:41 BST
At one level it might just be that many taxi drivers are operating without any knowledge of the city where they work, but I keep wondering if there is not something else happening here. Are we naturally overlaying technology as a supportive crutch in ways that are just becoming more visible than ever before?
05/09/2016 14:13 BST
There are 168 hours in total in one week. If you sleep for eight hours each night then the total time left in a week is just 112 hours - less that the 130 hours that Mayer suggests it is possible to be at work. The idea that working all night is something that should be regularly expected is also nonsense.
23/08/2016 11:10 BST
Once the opening ceremony was complete and the games started London did embrace the games and it was universally acknowledged as one of the best games ever. Now on the eve of the opening ceremony in Rio, Brazil faces the same barrage of complaints.
05/08/2016 10:05 BST
This continuous agitation by the courts in Brazil is tiresome, not only because the lawmakers clearly don't understand how encryption works, but because WhatsApp is deeply ingrained in the cultural life of Brazil. It is a service that can be used to chat with friends, but also to book a haircut, or make a hotel reservation.
20/07/2016 14:40 BST
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