Stephen Ebbett is director of UK and US-based specialist gadget insurer Protect Your Bubble, which offers cover for smartphones, tablets and other gadgets. Stephen studied philosophy and theology at Durham University and holds a postgraduate degree in marketing. Outside of his work with Protect Your Bubble, Stephen enjoys rugby, film, photography… and all things tech.
Why, in the digital age, are we still having to cancel via telephone and why are we, as customers, being made to do all the legwork? How is it fair that providers are given the opportunity to make us jump through hoops if we want to exercise our right to leave, especially if we're really unhappy with their service?
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