What do real claimants have to say about their experiences of this system, and are they as grateful as Sarah and Zac? Evidence from case studies collected by our evaluations of two programmes suggests they are not. Sanctions rules are understood, but do not appear to be helping claimants to find work.
Deny it all you want, but at some point in your life you've been forced to clear your browsing history because of some questionable content you found yourself viewing at nearly midnight on a Friday after a stressful week. Sometimes the temptation is just too much to avoid surfing to the wrong side of the tracks and what follows is a swift re-writing of history where we pretend that we were on the phone or had dropped off for a moment instead.