About a decade ago, many companies in the UK pushed their customer service centres offshore to new call centres located far away - often in India or the Philippines. The aim was to save money because the captains of industry bought into the idea that distance was dead - work in call centres can be performed anywhere by anyone.
How did a British university get to the stage of inspiring such anger and contempt from someone like Geoffrey Robertson, the man who organised war-crimes trials in Sierra Leone, that he would be prepared to spend days of his time working unpaid, dealing with petty academic administrators, instead of making the big bucks in Strasbourg?
Imagine what would happen to Britain if the Home Secretary had the power to expel anyone from the country "without assigning any reason." Then imagine what it would be like now if the power had always existed: no dissenting voices left, no debate; anyone in a minority either too intimidated to speak out or already deported.
It stands to reason that the most effective IT outsourcing relationships are built on a foundation of commonality. It's one reason why the importance of having compatible values should not be underestimated. For this reason, a willingness on both sides to view the relationship as a 'partnership' and not simply a 'contract' is key.
Recent high profile news stories have thrust outsourcing into the public spotlight and under this brightness, our industry may seem pale and washed out. Despite this, it has to be understood that whenever private sector companies bid for public sector contracts, there is always a great amount of scrutiny through formal EU governed processes - after all, it is our money that is being spent and we want it spent in the best possible way.
Over the last few decades, there has been an increasing trend to contract businesses to deliver public services. This trend, of course, goes back decades and indeed centuries but began to accelerate during Mrs Thatcher's Government and continued at an even greater pace during Tony Blair and Gordon Brown's thirteen years.