Outsourcing

Mehdi Hasan

Meet Jon Trickett, Ed Miliband's Left-Hand Man

HuffingtonPost.com | Mehdi Hasan | Posted 04.04.2014 | UK Politics

In the summer of 2005, the Labour MP for Hemsworth in West Yorkshire, Jon Trickett, bumped into a fellow MP, who had just been elected to parliament i...

Five Tips on Outsourcing Your Baby

Claire Mitchell | Posted 24.03.2014 | UK
Claire Mitchell

I asked the ladies on my Facebook page this week what their biggest business struggle was - as you can imagine I got a whole raft of replies (which gave me some ideas for some fabulous blog posts) and one lady said...

Can the CBI Ever Change its Public Services Agenda?

John Tizard | Posted 26.02.2014 | UK
John Tizard

I really do take issue with the underlying assumption underpinning the report which seems to be that outsourcing to the business sector is the single most effective way of improving public services, securing savings and offering a better experience for the public especially service users.

Choose Life, Choose Your Coffee, Choose Better Public Services

Cat Hobbs | Posted 29.03.2014 | UK Politics
Cat Hobbs

Right now, water and energy companies have full license to rip you off without consequence. But we can at least tackle outsourcing contracts, where we can decide what to do with public money. This Bill would be a small step in the right direction.

Are Call Centre Jobs About To Become Far More Interesting?

Mark Hillary | Posted 24.03.2014 | UK
Mark Hillary

Maybe outsourcing isn't so bad after all? Brands wouldn't be able to offer the customer service that consumers expect if they didn't work with an expert in the business and it's also creating thousands of jobs that are just getting better and better. Don't knock it.

Do You Call Customer Service for Help or Just Tweet?

Mark Hillary | Posted 19.03.2014 | UK Tech
Mark Hillary

About a decade ago, many companies in the UK pushed their customer service centres offshore to new call centres located far away - often in India or the Philippines. The aim was to save money because the captains of industry bought into the idea that distance was dead - work in call centres can be performed anywhere by anyone.

Sussex University: Making the Future or Vandalising It?

Gabriel Webber | Posted 19.03.2014 | UK
Gabriel Webber

How did a British university get to the stage of inspiring such anger and contempt from someone like Geoffrey Robertson, the man who organised war-crimes trials in Sierra Leone, that he would be prepared to spend days of his time working unpaid, dealing with petty academic administrators, instead of making the big bucks in Strasbourg?

Is Outsourcing Still About Finding the Cheapest Place to do Business?

Mark Hillary | Posted 18.03.2014 | UK Tech
Mark Hillary

I had dinner last night with a group of company executives who asked me about the best place in the world to locate the finance department of their company. This is a global organisation with thousands of people employed across the world and a finance function presently located in Western Europe.

What Customer Service Challenges Will 2014 Bring?

Alistair Niederer | Posted 08.02.2014 | UK
Alistair Niederer

I have seen some great comments on Twitter and I'd like to use this article to give you a couple of my own ideas, hopefully so you can continue to comment with more - before Christmas I'll try compiling a list of predicted 2014 trends together that I can publish here.

Something Rotten in the State of Sussex

Gabriel Webber | Posted 04.02.2014 | UK Politics
Gabriel Webber

Imagine what would happen to Britain if the Home Secretary had the power to expel anyone from the country "without assigning any reason." Then imagine what it would be like now if the power had always existed: no dissenting voices left, no debate; anyone in a minority either too intimidated to speak out or already deported.

Npower Slashes 1,460 UK Jobs And Sends More To India

The Huffington Post UK | Asa Bennett | Posted 28.11.2013 | UK

RWE npower has confirmed plans to slash 1,460 jobs from its 9,600 UK workforce and transfer back office administrative work to India. The German-ow...

Time for More Public Value, Fewer Markets

John Tizard | Posted 08.11.2013 | UK Politics
John Tizard

This week the TUC has an opportunity to set out a new agenda for public services. It can and should challenge the Coalition Government's obsession with market based approaches. It also has to be ready to challenge some of the trade union movement's own prejudices.

How to Find an IT Outsourcing Match Made in Heaven

Ashish Kumar Gupta | Posted 12.10.2013 | UK Tech
Ashish Kumar Gupta

It stands to reason that the most effective IT outsourcing relationships are built on a foundation of commonality. It's one reason why the importance of having compatible values should not be underestimated. For this reason, a willingness on both sides to view the relationship as a 'partnership' and not simply a 'contract' is key.

Holding the Private Sector to Account or Holding Critics at Bay?

Sarah Cheverton | Posted 29.09.2013 | UK Politics
Sarah Cheverton

Margaret Hodge, MP, chair of the UK government's public accounts committee, has confirmed reviews into the UK Border Agency's COMPASS contract and into private sector delivery of public services.

Public Sector Outsourcing - Time for the Tide to Ebb

John Tizard | Posted 27.09.2013 | UK Politics
John Tizard

In my opinion, a contemporary public sector leader should think very hard and analytically before assuming outsourcing is the most effective and efficacious way of either improving the quality or reducing the cost of public services.

Mehdi's Morning Memo: Osborne's '100% Cuts' Pledge

Huffington Post | Mehdi Hasan | Posted 12.07.2013 | UK Politics

The five things you need to know on Friday 12 July 2013... 1) OSBORNE'S '100% CUTS' PLEDGE Both the Telegraph and the Times splash on George Osb...

Don't Get Stuck in the Middle

Andrew Carr | Posted 28.08.2013 | UK
Andrew Carr

'In the middle' or 'mid-tier' is rarely the most exciting place to be. If you're not an extremist, you're part of the silent majority and must fight to be heard. The middle-classes hardly ever rock the boat - and the middle-aged often say they feel invisible. It's the same in business.

An End to 'Outsourcing' of British Jobs - Cause for Optimism?

Dr Steve McCabe | Posted 11.08.2013 | UK
Dr Steve McCabe

The report believes that as costs of production in developing countries go up - including wages and energy used - companies that carry out design in the UK will also employ workers here to make the goods. Additionally, they argue, the advent of new forms of technology will assist.

Better Public Services Require More Imagination Than Another Call for More Outsourcing

John Tizard | Posted 27.06.2013 | UK Politics
John Tizard

We do need better public services - of that there is no doubt. However, I am not convinced that many of the prescriptions in "Better Public Services" will deliver them.

Our Justice System Should Be Smarter and Smaller - Not Privatised

Frances Crook | Posted 17.04.2013 | UK Politics
Frances Crook

If you have the impression of a Justice Department fumbling in the dark for new eye-catching schemes to showcase in the run-up to the election, you would probably be right.

Has Outsourcing Moved on From the Mistakes of the Past?

Alistair Niederer | Posted 10.04.2013 | UK
Alistair Niederer

Inc.com recently published a story on how to avoid outsourcing disasters. Their very first tip was to never outsource a process that is close to your ...

US Developer Rumbled Outsourcing Job To China - So He Could Spend The Day Browsing Facebook, Reddit, Ebay & LinkedIn

Huffington Post UK | Sara C Nelson | Posted 17.01.2013 | UK Tech

A US-based software developer has been caught outsourcing his work to China for less than a fifth of his six figure salary - while he spent his day br...

Top Government Contract Firm Maintains Strong Growth

Charlie Thomas | Posted 13.11.2012 | UK

Professional services firm Capita is on track to deliver strong profits and secure organic growth of 3% for the year after publishing its interim stat...

The Court Interpreting Fiasco Continues as Capita Agreement Is Branded 'Unsalvageable'

Thomas Midlane | Posted 24.12.2012 | UK Politics
Thomas Midlane

The decision to hand over the court interpreting contract to Capita is simply yet another example of the bull-headed belief that subcontracting out services to private firms always leads to a sleeker, more efficient service.

Outsourcing Does Not Need To Be a Dirty Word

Andy Vaughan | Posted 16.12.2012 | UK
Andy Vaughan

Recent high profile news stories have thrust outsourcing into the public spotlight and under this brightness, our industry may seem pale and washed out. Despite this, it has to be understood that whenever private sector companies bid for public sector contracts, there is always a great amount of scrutiny through formal EU governed processes - after all, it is our money that is being spent and we want it spent in the best possible way.