Reputation Management

Uber's London Fallout Is A Stark Reminder That Reputation Is King

Connor Mitchell | Posted 09.10.2017 | UK
Connor Mitchell

Source: Flickr The decision taken by Transport for London (TfL) not to renew ride-hailing giant Uber's operating licence is the result of the accum...

If Jay Rayner voms on your reputation

Melissa Davis | Posted 14.04.2017 | UK
Melissa Davis

I'm taking a break for Easter and in doing so finding more time to read reviews and other lighter bits of news. Whilst cracking open the Campari I took a sharp intake of breath to observe the PR disaster for a famous hotel that is restaurant critic Jay Rayner's latest review for the Observer.

Regrets? We're Getting A Few

Fiona Hotston Moore | Posted 13.04.2017 | UK
Fiona Hotston Moore

A vintage week, then, for connoisseurs of the public apology. The head of a major airline regrets the violent ejection of a passenger, and the White H...

The Reputation Of A Humanitarian Organisation

Fadi Itani | Posted 01.10.2017 | UK
Fadi Itani

Despite the incredible work I have witnessed when visiting the field responding to emergency situations and visiting long term development projects, I always feel a sense of powerlessness and helplessness. Even if I can't singlehandedly stop poverty, cure illnesses and build homes, but the least I can do is be the voice of those who can't speak for themselves.

David Cameron And A Case Of A Shattered Reputation

Phil Hall | Posted 17.09.2017 | UK Politics
Phil Hall

Of course it's a challenging job for a politician to completely rebuild their reputation as stories can materialise from their years in office at any point. But once Cameron establishes the right path for him, he will no doubt start to repair relationships and strengthen public opinion.

How to Manage a Reputation Crisis

Nikolaos Dimou | Posted 15.04.2015 | UK
Nikolaos Dimou

It has been proven through a number of cases, that a crisis is better addressed by a company on the collective level rather than the individual, in the case that a specific individual doesn't have to be held responsible.

Me and My e-Self

Saoud Moco | Posted 14.03.2015 | UK Tech
Saoud Moco

I see gossip as marketing - direct and indirect. In other words, what others say about me and I say about myself. Ideally the two would concur.

Of the Right to be Forgotten and the Unforgiving Aspect of Online Archives

Julien Tissandier | Posted 20.01.2015 | UK Tech
Julien Tissandier

The media in general and online editors in particular are not necessarily the bad guys here, far from it, they mostly just stick to their journalistic ethos... A possible solution could be that, after a set number of years, the article would either de-index itself or anonymise the individuals it cites. Some kind of "digital rehabilitation act" if you will, or a self-triggered right to be forgotten.

Adventures In Online Reputation Management

Paul Blanchard | Posted 23.12.2014 | UK Tech
Paul Blanchard

The 'right to be forgotten' law is now in full swing. Google has removed more than 60,000 web links and some days it seems like every search you do has the italicised warning at the bottom of the page: Some results may have been removed under data protection law in Europe. Learn more. Strange wording isn't it? Let's face it - some results have been removed, Google, or the italics of doom would not be there.

The sin of defamation

Amber Melville-Brown | Posted 02.07.2014 | UK
Amber Melville-Brown

If the media is engaging in sins, peddling disinformation, slander and defamation - as well as unnecessarily invading privacy and engaging in harassment - then they deserve a stern word from the Pope.

Still Standing: The Reputation of Co-operatives

Ed Mayo | Posted 08.04.2014 | UK
Ed Mayo

The challenges of The Co-operative Bank and the furore around the role of the former chair, made co-operatives - businesses that are member-owned - an unhappy national news story in late 2013. Three months on and I feel that I can breathe again. But what difference did these high profile troubles make to the wider co-operative sector and the long-term reputation of our business model?

Virtual Reputation in the Digital Age: An Asset We Should Be Careful Not to Waste

Alessandro Bonzio | Posted 13.03.2014 | UK Tech
Alessandro Bonzio

Getting fired because of a bad joke is certainly a painful experience on its own. But watching the joke as it makes its way to the front pages of major international newspapers, pushed by a global wave of public indignation, is definitely a lot worse. Especially when it's just a few days before Christmas.

Shouting Above the Noise: Lessons for Political and Corporate Communicators

Laurence Stellings | Posted 03.02.2014 | UK Politics
Laurence Stellings

Communicators - politicians, corporate spokespeople, charity campaigners - have always faced challenges when trying to get their messages through to voters, consumers and the public...

Protecting Your Licence to Operate in the Future

Sara Benwell | Posted 21.12.2013 | UK
Sara Benwell

Normally, when people talk about reputation management they immediately think of crisis communications and the importance of protecting a company's br...

Mind the Reputation Gap

Gavin Megaw | Posted 24.09.2013 | UK
Gavin Megaw

Warren Buffett isn't often wrong. Yet he was when he said: 'It takes 20 years to build a reputation and five minutes to ruin it.' Most reputations are severely damaged because an organisation has failed over many years to operationally live up to the high expectations set by their PR and marketing activity.

Beware of the 'Lance Armstrong Effect' on Your Reputation

Gavin Megaw | Posted 23.09.2013 | UK
Gavin Megaw

Reputation cannot be owned; it is the prevailing view of an organisation. Reputations are impacted by all publicly available data and coverage. An important component is the view, held by the public, opinion leaders and other stakeholders, of the industry an organisation is part of.

Tackling Whistleblowing Through Employee Engagement

Rose Schreiber | Posted 15.09.2013 | UK
Rose Schreiber

Public exposure to whistleblowing has risen dramatically over the last few years. Far beyond the realms of Julian Assange and Edward Snowden, the inte...

Online Bullying: Is the Internet Bringing out the Worst in All of Us?

Kirsty Lemare | Posted 05.08.2013 | UK Tech
Kirsty Lemare

Then I saw something happen on one of my networks that entirely disavowed me of any notions that bullying on-line doesn't really happen. A small but very successful business I follow was targeted by a group of other women in the same industry, for reasons I can only attribute to jealousy.

Charlie Thomas

Can Findus Restore Consumer Confidence? | Charlie Thomas | Posted 08.02.2013 | UK

On Friday afternoon, frozen food giant Findus reiterated its apology over some of its beef lasagne products containing horse meat, saying it was "sorr...

Is a Tarnished Reputation a Bitter Pill to Swallow for Giant Pharmaceutical Companies?

Ehud Furman | Posted 11.11.2012 | UK Tech
Ehud Furman

If distrust of the pharmaceutical industry is not high enough, then fact sheets issued by the World Health Organisation warning of massive corruption throughout the pharmaceutical supply chain is certainly not going to inspire much confidence.

A Picture Could Cost You Thousands...

Ehud Furman | Posted 12.09.2012 | UK Tech
Ehud Furman

Just like the adage "a picture is worth a thousand words", YOUR picture on search engines could be worth a great deal when it comes to your online reputation. If you want to do a quick check to find out what people are saying about you, or what has been written about you; you type your name into Google and the results are available in an instant.

A Little Extra Could Get You Fired...

Ehud Furman | Posted 01.09.2012 | UK Tech
Ehud Furman

Far too many people still think of the internet as a veil which they can hide behind and maintain an online persona that is private; the truth is somewhat more disturbing: The internet is a reflection of exactly who you are and if you're looking to impress, you'd better make sure that your reflection is a true and fair depiction of exactly who you are.

Why Brands Need to Take Social Media Seriously

Ehsan Khodarahmi | Posted 30.08.2012 | UK Tech
Ehsan Khodarahmi

Thanks to Social Media, voice of customers are just begun to be heard - but not by brands but by other Social Media users (to leave brands with no choice other than genuinely get involved). Now it's the time to wait and see how Carphone Warehouse and HTC are going to resolve this issue.

Addressing the Google Influence Factor - How Brands Can Manage Their Reputation Online

Ehud Furman | Posted 23.07.2012 | UK Tech
Ehud Furman

Quality content reigns supreme for anyone managing their reputation online. Whether you're protecting your brand and image or promoting it, without distributing new content on a regular basis, you can quickly be misrepresented on search engines.