TfL claims that moving to cashless buses will save it £24 million a year, highlighting the economic benefits of embracing contactless technologies... the focus should be on making the technology inclusive. After all, it should be about making the customer experience as easy and seamless as possible.
My union has campaigned relentlessly for investment in London Underground, to upgrade and expand services, to replace the archaic fleet and infrastructure with the best available and to tackle backlogs of maintenance and renewals. Londoners deserve that. What we will not accept is a scandalous attempt to dress up savage, austerity-led cuts under the cloak of "modernisation". There is nothing modern about reducing the tube to a hollowed-out shell where a skeleton staff is stretched to breaking point.