17/04/2014 13:45 BST | Updated 17/04/2014 13:59 BST

7 Things RBS Hoped You Would Not Notice In Its Clifford Chance Report

Joe Giddens/PA Wire
File photo dated 08/02/12 of a general view of a Royal Bank of Scotland sign. Banks that left shoppers in the UK high and dry on the biggest online shopping day of the year due to a computer glitch have promised to cover their customers' out-of-pocket expenses.

The Royal Bank of Scotland welcomed a report it commissioned by Clifford Chance which found "no evidence" that it tried to systematically defraud small firms.

CEO Ross McEwan said: "We could not let this allegation hang over us. That's why we acted quickly to appoint Clifford Chance to get to the truth of this claim. We are determined to earn back the trust of our customers."

The report was commissioned in response to allegations in entrepreneur Lawrence Tomlinson's report, who accused it of "killing off" small firms managed by its GRG business turnaround unit by adding on fees or pulling lines of credit.

According to Tomlinson, the GRG unit would "manage" firms that weren't even struggling with their debts and still drive them under in order to seize the profitable businesses' assets, normally property, at discount prices.

Clifford Chance's findings, swiftly welcomed by RBS, were condemned by others as a "whitewash". Alison Loveday, managing partner at independent law firm, Berg, told HuffPostUK: "Whilst Clifford Chance has called into question some of the practices undertaken by GRG staff, the investigation itself seems to have missed the opportunity to really uncover what was happening in GRG.

"It is also noteworthy that we provided Clifford Chance the opportunity to look at over 150 cases we were aware of, yet they failed to take up that opportunity. Unfortunately this means an opportunity has been missed to obtain the word of customers in disputes, rather than solely rely on that of RBS. Initial feedback from clients is that they are not surprised by the outcome, as they always questioned Clifford Chance's independence and very much see this as a 'whitewash'."

However Tomlinson's key allegation was not "systematic fraud", but that RBS ill-treated small firms through its business support division. Clifford Chance's report seems to endorse many of Tomlinson's concerns, although they bury it in legalese.

Here are 7 things the Royal Bank of Scotland would rather you didn't know was in Clifford Chance's report.

RBS Clifford Chance Report