When Ryan Block decided to leave Comcast he had literally no idea what was in store for him. Turns out it'd be the customer service call from hell involving a titanic battle of words and patience.
Block, a product manager for AOL (parent company of the Huffington Post), clearly knew his rights when it came to switching services but the man on the other end of the phone was having none of it.
Incredibly what you're hearing is just a snippet of the already 10 minute conversation as his wife Veronica Belmont had already attempted to cancel but had to hand the phone over to Block after feeling the very great desire to gnaw her own arm off in frustration. That last bit might not be true, but we defy anyone to argue after listening to it.
Comcast hasn't been having the greatest couple of months in terms of media favour after it was revealed that the ISP was charging Netflix to have high-quality streaming to your house.
Since then both Netflix and Comcast have been battling it out complaining that actually it's the other's fault not their own.
It seems unlikely that this phone call will win them any points.