"A time-sensitive campaign such as Mother's Day or Black Friday requires that all the processes must be aligned to cope with a surge in interest."
It's important to find out what exactly the conversation that surrounds your business and industry consists of.
AI can efficiently search for knock-offs, quickly flagging any potential breaches of copyright and preventing the growth of a black market. It might not seem like that much of a big deal - more stuff on the cheap, eh? - but if measures aren't put in place, the market becomes saturated.
In my life, I have not once shouted at a complete stranger in public. If someone was shouting in a shop or restaurant I would
This month over on my website I've been having a bit of a rant! I must say I've found it quite therapeutic and it got me
In this age of ever-changing tech, consumers want a quicker, easier and more personal experience when dealing with brands. Now, consumers are enjoying the fastest way to reach a brand the world has ever seen - chatbots.
The taxi driver who turned up 20 minutes late one morning to take us out on an excursion. Not his fault as the traffic had been particularly bad, but as soon he was out of the car, he walked straight over to us to apologise for keeping us waiting. By the time we sat in the car, we were assuring him that it didn't really matter.
Solutions may be found in the form of next generation technology that helps to streamline the customer service process and fast track communication with travellers during difficult circumstances.
This is no way means an end to all customer interaction. That is here to stay. This means the creation of a better approach, which moves customer interaction away from the flawed model of today towards a more useful set of interaction for both the client and the company. To achieve this would require two solutions.
Whether it's providing more reliable products and services that are less vulnerable to security threats, failures or human error, reducing downtime would address one of technology's consistently high cost weaknesses.