What we need is fewer rules so staff have more freedom to create the environment and experience that meets the needs of their customer. It's simple really. Give staff space to do their job, provide the training and support to help them master their role, and empower them to make the decisions on the day.
The housing market is fundamentally different to that of 1980. But was Right to Buy a good thing, and is it a useful measure now?
The big planning question is whether towns and cities should have more space to grow. How should we balance a growing population and protecting the countryside? These maps show how England currently strikes that balance.
With a budget that achieves the exact opposite of the objectives the Chancellor has set himself we are all wondering what will come out of the Ministry of Truth next. A Localism Act that centralises planning perhaps; or a Big Society that cuts benefits for the poor and vulnerable?
The Chancellor's plan to build Britain's first garden city in 100 years in Ebbsfleet has been welcomed by some with open arms. The promise of more homes in the south east is a good thing, but 15,000 new homes barely scratch the surface of the real number of properties needed across the country.
Ed Miliband's bold declaration of war on housing shortages in the UK is his latest in a series of moves to win the young vote. And what's more, it might just work.
Thursday, 30th Jan: 4.26pm - Punch in rightmove.co.uk after strained chat about grandma's inheritance AKA my possible deposit. The flat hunt has begun after mother assures me I am in line for "a few thousand pounds" once probate is settled and late relative's house is sold...
I am proud to be a landlord. I consider it a privilege to touch and improve peoples' lives by helping them into good quality accommodation. But today I don't feel so proud. Earlier this week, my attention was drawn to a Channel 4 News report on private landlords.
The £1.2 trillion question is this. What will it take for older people to release their housing equity in order to plan for care? For me the answer lies in changing the conversation about planning for later life and providing an environment where the focus is on relationships and contribution.
It goes without saying that there are no easy solutions to the UK's housing problems. With a growing population and increasing attractions for people to come to London, both from within the UK and around the world, London has exceptional pressures. We need to build more homes of all tenures in the capital to keep up with demand.
Students' Unions need to devise long term plans, which elected individuals can champion, but are essentially run and managed by the longer term 'backroom machine' of the SU. Only then will we start seeing real, organised change in Students' Unions.
With the UK's construction sector growing at its fastest pace since 2003, the renewed optimism being spoken of is coming to fruition. As an SME operating in the manufacturing sector, it's fair to say that we are seeing a dramatic increase in enquiries and orders from the housing sector in particular, a growth which can be attributed in part to the Government's Help to Buy scheme.
We have plenty of land - despite what some people will tell you. As a nation, we can afford to make the investment which puts people back to work, is good for the economy and which delivers great homes. It will take time but it is possible. So why are we not building?
Hundreds of thousands of people wish to live in London because of her booming economy and abundant job opportunities, so we build housing to accommodate them. How far do we go? Do we fill up every available site with the highest density accommodation possible, forcing us all into increasingly tiny dwellings?
The Bureau's trawl of local authority planning documents has established that 24 the 54 developments by the Crown Estate, the Duchies, the Church and Grosvenor fail to meet local affordable housing targets. In other words, Britain's five historic landowners are building in places where there is a recognised need for affordable homes, a requirement for them to meet that need but they often fail to do so.
The launch of Cold Homes Week this week is a harsh reminder that millions of children across the UK are growing up in cold homes. New figures reveal that over two million children in England are living in fuel poverty - an alarming 26% rise over last year.