Businesses simply can't afford to wait to respond to customer queries anymore. Anytime, anywhere, instant access and richer interactions with some brands have also fostered impatience across the board, as witnessed by the customer care streams on Twitter, jammed with customers thrilled by lightning-speed responses or appalled by slow ones.
How significant can Apple's mobile wallet be? After all, there have been several other attempts, including Google's, Samsung's, and the hastily rebranded Isis Wallet™, now named Softcard™, none of which have really captured the public consciousness. I believe that Apple Pay's focus on retail can make all the difference.
On receiving a Fellowship at the BFI, Al Pacino said: "If you put any movie on a big screen nowadays, I'll love it. I mean, who wants to watch movies on iPhones? I'm so tired of that." I too love a good night out at the cinema, but he's wrong. Sorry Mr Pacino but millions of people watch films on their mobile devices worldwide, and Video on Demand (VOD) is their preferred choice.