The family of a man accused of a violent, sustained and unprovoked knife attack at Leytonstone Tube station contacted police three weeks before the incident asking for help, it has emerged.
Muhaydin Mire, 29, is charged with the attempted murder of a 56-year-old man who was attacked from behind in front of several members of the public on Saturday evening.
Prosecutors allege the attack was an act of terrorism, as Mire was heard screaming "this is for Syria" during the incident.
Mire's family have described him as a "good boy", but said he had "mental problems" possibly caused by using cannabis, the Press Association reported.
His brother Mohamed Mire told Channel 4 News that Mire, who moved to Britain aged 12, had spent three months in hospital after being diagnosed with paranoia in 2007.
Mohamed Mire said his brother "came out (of hospital) and got straight on with his life, got a bit better", but said problems resurfaced in August this year.
He said his brother started "talking funny", adding: "Speak like jumbling around, talking nonsense. So, all night talking he's seen demons and stuff."
He added that the family had asked for him to be sectioned and contacted police, before deciding to take him out of the country, with tickets booked for the day after the attack.
Mohamed Mire said: "Then I decided to move him out the country so I called my mum, she's not here, she's in Somalia. She told me to take him out the country.
"So, I decided to book tickets for him on this Sunday, the Sunday it actually ... He was okay, as far as I know he wanted to go."
A Metropolitan Police spokesman said: "The police were contacted by a family member approximately three weeks before the incident on Saturday. There was no mention of radicalisation; the conversation related entirely to health-related issues and the family were therefore correctly referred to health services for help.
"Total Policing is the Met's commitment to be on the streets and in your communities to catch offenders, prevent crime and support victims. We are here for London, working with you to make our capital safer."
Images and flags associated with Islamic State were allegedly found on Mire's mobile phone after the attack, along with other images relating to the Paris terror attacks - 130 people were killed and 350 injured following the incident on November 13 - and a recent UK police training exercise on how to deal with a potential active shooter.
Much of the Leytonstone attack was captured on mobile phone footage and eyewitnesses said the attacker said "this is for Syria" during the incident.
Mire is accused of punching his victim to the ground and repeatedly kicking him before taking hold of the victim's head and cutting a 12cm (five inch) wound in his neck. The victim later required five hours of surgery.
Mire also allegedly brandished his knife at other members of the public, aiming it at the throat of at least two of them.
He was Tasered three times by police officers before being arrested.
Mire, of Sansom Road, Leytonstone, appeared at Westminster Magistrates' Court on Monday and was remanded in custody to appear at the Old Bailey on Friday.