Business is strongest is when it's face-to-face with customers and the beautiful products can be displayed physically in an alluring way. I regularly tell retailers who moan about the web to work out how to compete effectively instead. Innovators in top up grocery shopping, web purchase collection and so on, understand that the future is omni-channel and are making money. Grenson shows us how a perfect customer experience makes people feel special and gets them buying. And everybody please remember, you can't get your hair done, grab a quick drink when you fancy it, have your shoes mended, collect your prescription or dry cleaning quickly on the web (yet).
Looking beyond short-term political point scoring, could the current cost of living crisis be the symptom of something much wider?
Effective search can be a game changer for marketers, as search can now provide a powerful tool to support the customer journey and respond to customer needs. Customer expectations of search have fundamentally transformed over the last five years, with browser searches expected to be clean, clear, accurate and immediate.
In advance of this year's Budget, the London Federation of Small Businesses (FSB) has called on the Chancellor to build on measures already announced, maintaining the focus on enterprise and encouraging small businesses' growth - the key to the London's long term economic prosperity.
The best businesses are the ones which really stay in tune with their customers' needs. These days there are so many tools to analyse results, and so many ways to interact with the people who buy your products or services, that there really is no excuse for failing to grasp what they are thinking. The needs and behaviour patterns of your customers can constantly change - and your business should adapt accordingly.
Now I'm not a photographer but I do know, and work with, quite a few of them. A couple of weeks ago they seemed happy and well-adjusted, as content as any bunch of creative sole-traders. But last week something happened that changed all that and I suddenly started receiving lots of off-loading emails full of rage and hate. Getty Images had started giving away photographers' stock photos for free.
It's not black and white. Just as you are the same person whether you're at work or play, each social networking site you join doesn't fit snugly into one category or another.
Fictional American universities, generic sports teams, and punk bands that thrived three generations ago; these are the sort of things that should be on teenagers' t-shirts. So when fashion retailers try to elevate off-the-shelf edginess to silly new levels, you suddenly remember that it's idiotic adults who are in charge.
There's something missing on Google Maps: the ability to search by product. If I want to find the nearest shop where I can buy WD-40, or a 27" inner-tube, or a pair of pink socks, how do I do that? I can't... not easily anyway. That is, until I download Pocket High Street.
There are thousands, if not millions, of theories and ideas about leadership and what a good leader, whom in business referred as CEO, would look like.
Bob Crow was the greatest trade union leader of his generation and his death came as a devastating shock to me and millions of trade unionists. I would like to send my union's heartfelt condolences to his family, friends and colleagues. I can't imagine how they are feeling and I hope the media respect their request for privacy... Bob once asked why it should be just the bankers, the politicians and the idle rich who enjoyed the finer things in life. While some try to beat us by sowing the seeds of envy, Bob offered hope that a better world is possible.
Last Saturday saw the 114th International Women's Day. Recognised globally, the initiative aims to celebrate the social, political and economic achievements of women, while focusing on areas requiring further action. One such area, thrown to the top of the news agenda over past weeks, is women's position in both the senior ranks of business...
There is much talk today that so-called "unspun" political figures - Boris Johnson, Nigel Farage - are the only ones to win significant personal popularity. But the apparent spontaneity and geniality of these two politicians is in fact carefully considered, and rehearsed. It is only skin deep. What Bob Crow displayed was that other, elusive quality of authenticity. What you saw was what you got.
Anyone following the economic and political debate in recent years will have found it hard to escape the fact that the price of essentials is rising. While most have accepted this as a given, and policy makers have been tussling to tame the rises, what has been missing from the public debate has been hard evidence on precisely how much these rises have impacted households over time.
Much has been reported in recent months about providing food to families who are struggling to make ends meet, but unfortunately there is a much broader and deeper side to this story: a desperate need for everyday essentials, items that are getting left off the weekly shop long before people turn to food hand-outs.
Andrew Rosindell, the secretary of Parliament's animal welfare group, has joined voices demanding the end of religious slaughter in the UK. As someone with experience in the meat industry, specifically halal, this news troubles me. It troubles me because the argument is flawed, and flawed on many levels.