Traffic in malls and stores is usually at its peak during these days. It's almost impossible to find relevant staff to fulfill your queries since they are usually busy handling a bunch of other potential customers. You also encounter inventory issues during this season, with much of the popular stuff already being sold out.
But in the UK, it's not just high profile dates like Black Friday and Cyber Monday that are driving sales in the run up to Christmas: last year, Mondays proved the busiest online shopping days of the week (post-Cyber Monday) ahead of Christmas Day. After all, who doesn't fancy a touch of festive retail therapy to brighten up a dreary Monday morning?
I have been reading several research reports from both sides of the Atlantic recently that talk about how customers are starting to favour the online shopping experience over the real, in-store experience. How could this be? Haven't retailers always found that some customers prefer to see and touch products before purchasing?
The tough macro environment is a compounding issue impacting growth for all players within the space. It has been a particularly prominent topic on Chinese companies' earnings calls, and appears to be a greater concern in the region. Online apparel is not as attractive a tech investment as it once was, although select names look set to benefit as industry players clammer to find dominance in the space.
And we are a nation of shopkeepers so we really can do better. Which is why I'm starting a new series called 'Reasons I won't return to your...' So here, I appeal to the UK's clothes shop owners and managers to improve the customer experience, with my eight reasons I won't be returning to your shop.
Around this time last year a large online auction website went public to announce they had been breached and millions of customer records were compromised. They were not alone, 2014 was marked by high-profile cyberattacks to high street and online retailers. Immediately after the attack, most companies asked their customers to change their passwords, either as a security fix or as a precaution, but is it enough?