No one deserves a day of recognition for their everyday service more than mothers. But mums are equally deserving of control over being recognised online. This Mother's Day, whether you take advantage of data-driven marketing to find that perfect gift or you give the gift of privacy directly, let your browser help you show how much you care.
Business is strongest is when it's face-to-face with customers and the beautiful products can be displayed physically in an alluring way. I regularly tell retailers who moan about the web to work out how to compete effectively instead. Innovators in top up grocery shopping, web purchase collection and so on, understand that the future is omni-channel and are making money. Grenson shows us how a perfect customer experience makes people feel special and gets them buying. And everybody please remember, you can't get your hair done, grab a quick drink when you fancy it, have your shoes mended, collect your prescription or dry cleaning quickly on the web (yet).
This week the government questioned Mary Portas on the progress of the review and how it's helped to revive the high street, so far. Consequently, the review hasn't been successful and MPs have claimed it was a "waste of time" and a "failure". In response, Mary Portas has stated the government is to blame due to their lack of input. What's clear is a lot of blame has been bandied about, but what's not so clear is how the high street can be saved, and if there's still hope for it.