Nigel Eastwood is the Group CEO of New Call Telecom Holdings BV, an international multi-platform telecoms operator in emerging markets; CEO of New Call India, and CEO of New Call Telecom Ltd in the UK.
Nigel led the management buy‐in of the UK telecoms business from its US parent company, PTGi, in 2010. Unusually, he moved the call centre function back from Mumbai to Nelson in Lancashire where the UK business employs more than 200 staff and, in partnership with Burnley College, runs its own business academy and apprenticeship scheme.
Previously Nigel held a variety of senior roles in both UK and international businesses, and he was a founder member of Fizz Telecom which was successfully sold in 2007.
I was overwhelmed - and very surprised - by the number of homegrown tech brands in South Korea. After a short while, it became apparent that despite the emphasis on English taught in schools, it's not widely spoken in the country.
There is so much technological noise out there right now; so many apps; so many upgrades; so many content providers; so many packages, bundles and choices. In this new world, where we have so many technological options, it's easy to find our eyes glazing over.
India has been the talk of the investment community for a number of years now. But no matter how much the opportunity is explained and analysed, Western foreign investors still seem unsure. Why the reticence to embrace such a huge opportunity, especially in the tech sector?
I'm investing in India not only because I see the opportunities in a country that is on the very brink of hockey-stick growth, but also because I see that India is absolutely packed with talented, creative and ambitious entrepreneurs.
The tech giants are only just starting to recognise what they can potentially offer to their customers - and by offering their users new services they hope to tie them into their existing social networks.
So if I was a betting man I'd say, based on its track record of innovative and disruptive strategies, that Google is currently setting itself up to exploit the growing opportunity for international calls and data throughout the emerging world. Which will of course, help sell a lot of phones. Watch out for a tie up with service partners in India very soon.
So you want to buy a bundle of services? No? Why not? It must be a good deal because everyone's bundling these days. Amazon does it. So does Sky TV. And your broadband provider, your bank, your credit card and insurance companies, even fast food restaurants bundle services because they know what's best for you.
Feature-rich phones need an equally feature-rich network infrastructure to drive and optimise consumer experience and consequently engender brand loyalty. The explosion in smartphones will mean a corresponding explosion in the amount of data consumed.
VoIP technology is actually now more than 20 years old and the initial boom in consumer wireline VoIP came more than 10 years ago. Wireless mobile VoIP has also been around for quite a number of years. The first consumer application was introduced in 2006. A long time ago in telecoms!
UK telecoms companies are about to increase their fixed-line phone charges. Ten years ago this would have led to the technological equivalent of riots in the streets. It would have been front page news. But today? Nope. Hardly a squeak.
For the vast majority of people living in the West, when you think about smartphones just two brands immediately spring to mind: Apple and Samsung. But if you live anywhere outside Europe or America, then it's likely that your first thought is not either of these giants, but the Chinese smartphone brand, Xiaomi.
Ten years ago, in October 2004, there were 812m internet users worldwide - 12.7 per cent of the global population. The web had 50m sites; a Harvard student, Mark Zuckerberg, had just started Facebook, and Flickr had just been launched as a chat room for an online multiplayer game with real-time photo sharing.
14/11/2014 12:18 GMT
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