Customer Leaves Brutal Review On Trip Advisor, Restaurant Has Hilarious Response

The Huffington Post | Rachel Moss | Posted 26.07.2017 | UK Lifestyle

When a bar and restaurant received a brutal review on Trip Advisor, its owner didn’t get mad, he got even. Ben Gatt, who owns Bristol-based hangout ...

How Travel Is Becoming A Little Less Scary

Edward Lowe | Posted 18.11.2016 | UK Tech
Edward Lowe

What will this trend of increased app use mean for the future of travel? It is only going to become more connected as these platforms develop to become more available throughout the world, and wifi connections become the norm.

Dip Advisor

Caragh Little | Posted 27.07.2017 | UK Tech
Caragh Little

I've always loved bad reviews. Opening the weekend papers, I hope that AA Gill or Giles Coren will have had a negative restaurant experience or watched some bad TV, because their negative comments are written with such exquisite disgust and delicious, satisfying venom.

If You 'Poo On The Restaurant Chairs', Best Not To Leave A Review Like This

The Huffington Post | Ryan Barrell | Posted 03.06.2016 | UK Comedy

A Washington DC restaurant has become locked in a war of words after a woman allegedly defecated in their dining room then left a bad review online. T...

Man Leaves TripAdvisor-Style Review For Prison Cell, Says All-Day Breakfast Needs Work

The Huffington Post | Ryan Barrell | Posted 11.03.2016 | UK Comedy

A man from Grimsby has become an internet star after Facebooking a hilarious TripAdvisor-style review of a prison cell after he ended up spending the ...

A Turkish Hotel Thought It Would Be Hilarious To Stage A Fake Gunman Terror Prank

The Huffington Post UK | Sara C Nelson | Posted 13.08.2015 | UK

Holidaymakers were left fearing for their lives after hotel staff staged a Tunisia-style terror prank as they relaxed by the pool. A group of work...

Death of the Postcard?

Katy Gough | Posted 11.05.2016 | UK Lifestyle
Katy Gough

In this modern age we expect and want everything right now. Not after your suntan has faded, slightly gnarled through the postbox, from a trip that you took over two months ago. The rising cost of stamps, too slow snail mail and instant digital information are all affecting these little cards lives.

When Was The Last Time You Actually Enjoyed Calling A Contact Centre?

Alistair Niederer | Posted 28.04.2015 | UK
Alistair Niederer

This move to customers using multiple channels at all times has been supported further by the prevalence of smart phones. Internet access from almost anywhere is easy today and the culture of engagement has been accelerated because of this.

Hotel's 'No Bad Review Policy' Costs Couple £100

Huffington Post UK/PA | Louise Ridley | Posted 19.11.2014 | UK

A couple have claimed they were charged an extra £100 by a hotel after leaving an online review describing it as a "filthy, dirty, rotten, stinking h...

Hotel Charging £100 For A Bad Review Shows The Desperation Caused By TripAdvisor

Poorna Bell | Posted 18.01.2015 | UK Lifestyle
Poorna Bell

I've heard horror stories of hotels who are blackmailed by guests into getting a discount or otherwise they will receive a bad review, and those who get bad reviews find that it does impact their business. No great shakes if you're the Hilton maybe, but for a small business owner it can be devastating.

Here's Why It's NOT Totally Insane For Hotels To Fine You For Bad Reviews

The Huffington Post UK | Thomas Tamblyn | Posted 05.08.2014 | UK Tech

News that a hotel in New York has started fining people $500 for a negative Yelp review has had pretty inevitable consequences. Bad ones. The hotel...

London Named Third Most Popular Destination in the World

Mark Hillary | Posted 07.06.2014 | UK Lifestyle
Mark Hillary

"Whether it's to explore the newly opened Queen Elizabeth Olympic Park, or to enjoy some of the top attractions including the second most popular cultural institution in the world, the British Museum, London is fast becoming known as the greatest place in the world to visit."

LOOK: Woman Lists Herself On Tripadvisor, Becomes 87th Best Attraction In Glasgow

The Huffington Post UK | Asa Bennett | Posted 27.02.2014 | UK Comedy

Mary Johnson somehow ended up as Glasgow's 87th best tourist attraction in the listings on Tripadvisor. She was listed as "ready for reviews", wit...

Retail Has Changed Beyond Recognition in Just Five Years

Alistair Niederer | Posted 16.12.2013 | UK
Alistair Niederer

Business Week magazine recently described how consumer behaviour has changed in the US since the economic downturn. Of course the downturn affected ma...

Reviews By Customers Are Now Vital For Success

Alistair Niederer | Posted 11.08.2013 | UK
Alistair Niederer

I stayed in a hotel recently where the owner proudly featured a sticker on the door saying that it was rated the number 1 hotel in that town on Tripad...

The Bank Holiday Weather PR Stunt

Stephen Ferdinando | Posted 23.05.2013 | UK Comedy
Stephen Ferdinando

And yes. It has emerged. The nice weather that occurred over the May Day bank holiday was actually a PR stunt, orchestrated by 'James Chef' - a new branch of holiday makers. I went to their head offices in Southend to find some answers.

How the Crowd Ruined Wisdom

Glynn Jones | Posted 23.03.2013 | UK Tech
Glynn Jones

Just about every website and app these days uses crowdsourcing to magic up 'what's best' and this is a terrible mistake.

TripAdvisor's Fake Review Problem

Peter McGuire | Posted 17.04.2012 | UK Tech
Peter McGuire

Fake online reviews are not particularly hard to spot. When they're glowing, full of marketing speak, and from a new commenter, this should raise a flag for website owners and users. On the other hand, some hotels and restaurants have complained about malicious and unfounded reviews, some of which come from rival companies.

The Great Cheese War: It Has Begun

Alistair Coleman | Posted 10.04.2012 | UK Comedy
Alistair Coleman

Call me mad, but I have a theory, and it is this: The bigger the country as a military power, I theorise, the worse its cheese and associated dairy products. Look at American cheese. Good grief, look at Russian cheese (if you can). In both cases, I'd rather eat next door's cat.

'We Were Picked Up From The Airport By A Unicorn': TripAdvisor Reviews Attacked

PA/Huffington Post UK | Posted 01.02.2012 | UK

TripAdvisor has been attacked for being misleading, after complaints have highlighted that travel reviews on the website were not necessarily posted b...

The Fastest Growing UK Tourist Hotspot? Really?

PA | Posted 08.12.2011 | UK

The 2012 Olympics have helped lift a London suburb not normally associated with tourism into Europe's fastest-growing destination, it has been reveale...

Why the 'Bogus Review' Card is a Godsend for Idle Hoteliers

Mike Peake | Posted 01.01.2012 | UK Entertainment
Mike Peake

I missed Attack Of The Trip Advisors on ITV1 on Monday night because I was enjoying the oikish squabbles of The Junior Apprentice, but seeing it liste...

The Trip is it - The Best Travel Apps to Save you Money

Craig Agranoff | Posted 20.12.2011 | UK Tech
Craig Agranoff

If you use a good route planner or trip planner, you could potentially save ten, fifteen, or more pounds just on the driving or transit time, round trip. Add that up and in a year, you could have saved enough to pay for a couple of those trips. Or to pay for that trip to mum's on the weekend.