05/11/2013 04:14 GMT | Updated 07/11/2013 13:11 GMT

Payday Critics Guilty Of 'Social Snobbery', Says Industry Chief

Ed Miliband, the newly-elected leader of Britain's opposition Labour Party, smiles as he listens to a speaker during the party's annual conference, in Manchester, England, Sunday Sept. 26, 2010. Labour elected young lawmaker Ed Miliband as its new leader Saturday after he narrowly defeated his older and better-known brother David Miliband in a contest to replace former prime minister Gordon Brown. (AP Photo/Lefteris Pitarakis)

Ed Miliband's proposed 'Wonga tax' on lenders to help their rival credit unions has come under fire from a payday industry chief, who accused critics of demonstrating "social snobbery".

Russell Hamblin-Boone, chief executive of the Consumer Finance Association, which represents most lenders, told the Huffington Post UK: "I'd have expected him to have floated it by the industry to have found out what's workable. The fact that he hadn't done that suggests he doesn't have a lot of confidence in it.

Hamblin-Boone poured scorn on Miliband's proposal, which would slap payday lenders either with a 1% on their balance sheet or a 10% profits tax, saying: "It plays to the gallery, it's a good press release, but are we going to see some detail on how he is going to work it out?"

Referring to critics of the industry, he added: "I often say that 4% of the population have used payday loans but 96% have a strong opinion about them. It goes back to this social snobbery over payday loans, as politicians, media and consumer groups say 'we must do something about it'. Let's go back to the consumer and find out what they want done about it!"


Hamblin-Boone's intervention comes after Wonga founder Errol Damelin told HuffPostUK that such a proposal "doesn't make sense" as "it's like asking any industry to fund its competitors".

The CFA chief's attack comes as MPs prepare to grill him and major payday lending bosses in a special session about the industry. He told HuffPostUK that the Archbishop of Canterbury Justin Welby was "ill-advised" to attack payday lenders for charging "clearly usurious" rates. Archbishop Welby had also pledged to "compete" payday lenders out of business by backing their rival credit unions.

"Comparing payday lenders with credit unions is a bit like comparing a supermarket with a food bank," Hamblin-Boone insisted.

Despite the industry's notoriety, the Consumer Finance Association boss said that customers who use the lenders have "incredibly high levels of satisfaction that would be the envy of lots of other financial services."

"Lenders focus on what customers want, they want simplicity, transparency and speed and to sort things there and then. That's where the banks lost people's sympathy as the whole market has to be consumer driven."

Critics of the industry have accused payday lenders of "hounding" customers for money and warned that their spread is "out of control".

The CFA chief warned that opponents who "demonised" and "beat up" lenders risked "stigmatising" borrowers, adding: "Why would you lend to somebody who you dont think is going to pay you back? You might as well put a bucket out in the street and say help yourself and just hope they return it!"

Hamblin-Boone admitted he had once needed a short-term loan, explaining: "I had a shortfall when I moved jobs and there was a mess up in the accounts department, so like everybody else - you've got bills to pay!"

The CFA chief disagreed with accusations that payday lenders "targeted" unemployed people by filling daytime television with a "deluge of advertisements", arguing: "Daytime television captures people working at home, homeworkers, shift work, al workng part time and all perfectly entitled to take a short term loan."

Photo gallery Most Expensive Payday Lenders By APR See Gallery

Hambln-Boone welcomed a tightening of regulation in the sector which recently saw 19 payday lenders quit. "If they can't tolerate proper regulation, then they need to get out," he said.

However, the CFA chief warned that the FCA's prospective cap on the total cost of credit could drive people to use illegal lenders and benefit organised crime.

"In Japan, organized crime has taken over the short-term laons industry because they put a cap on it and reputable businesses couldn't tolerate that restriction."

He added: "You get some moral victory by saying look we put price controls on this market, but when you have other products broguht ot market, do we say you want price caps on those?"

The CFA chief warned that financial regulators have failed to "get to grips" with the threat of "dodgy" lead generators, websites which auction users info to payday loan companies.

"If things go wrong, it is the lender that has to sort the problem. Identity fraud is always a risk."