32,000 families are turned away over lost letters and missed appointments due to loopholes in homelessness laws.
Every week 5,500 families approach English councils for help with homelessness, but vulnerable people are being left in limbo.
A new investigation reveals some UK cities have no affordable homes. See how many are available in your area.
Part one: A new investigation shows 94% of rented homes are too expensive for families on housing benefit, leaving people spiralling into crisis.