department for work and pensions

Exclusive: Figures lead to fears 'digital-by-default’ system is impacting genuine claimants.
The government is facing criticism for forcing people to take loans while they wait for payments.
“The fact that Universal Credit is digital-by-default has made a really big assumption about the level of digital access amongst potential claimants."
“Having to go through this made me feel the lowest of the low."
Spending on advertising accelerated at the same time as mounting criticism of the scheme.