This is no way means an end to all customer interaction. That is here to stay. This means the creation of a better approach, which moves customer interaction away from the flawed model of today towards a more useful set of interaction for both the client and the company. To achieve this would require two solutions.
The relationship went from being my friend to a full blown affair, late night sessions while Tash and the baby slept. Slipping of secretly to the toilet, sat on the throne, paper in one hand, Siri in the other using only the pins and needles as a reminder that i had been in there long enough - Tash hadn't even seen me poop.
The main obstacle to forming a relationship with a voice-activated computer assistant is embarrassment... It's the awkwardness of the interaction: It's impossible to talk to an electronic device without feeling ridiculous. Try it in public, and worry that anyone in earshot assumes you've had a full-on breakdown.